Shipping policy

SHIPPING POLICY 

Last Updated:  Feb 20, 2026

At Old School, delivery is not an afterthought — it is an extension of the brand experience. Every order is prepared with precision and dispatched with intention, whether within South Africa or internationally. 

1. Order Preparation 

Orders are processed Monday to Friday, excluding public holidays. 

Orders placed before 15:00 PM (SAST) are typically dispatched the same business day. Orders placed thereafter will be processed the following business day. 

During peak periods, additional time may be required to maintain our standards of accuracy and presentation. 

A confirmation email with full tracking details will be issued once your order has been dispatched. 

2. Domestic Delivery — South Africa 

We partner with established, reputable courier services to ensure secure nationwide delivery. 

Estimated Delivery Timeframes: 

** Metropolitan Areas:** 1–3 business days 

Regional & Outlying Areas: 2–5 business days 

Delivery timeframes are estimates and may be influenced by external conditions. 

3. International Delivery 

Old School offers international shipping to selected destinations. 

At checkout, you may select from available courier services based on your preferred delivery timeframe and rate. Options will be presented clearly prior to payment. 

Please note: 

International shipments may be subject to customs duties, import taxes, or clearance fees imposed by the destination country. 

These charges are determined by local authorities and remain the responsibility of the recipient. 

Customs procedures may extend delivery timelines. 

Old School does not facilitate returns or exchanges on international orders. Customers are encouraged to review product details carefully before completing their purchase. 

All international sales are considered final. 

4. Courier Selection 

Where applicable, customers may select their preferred courier service during checkout. 

Once confirmed and dispatched, courier arrangements cannot be amended. 

5. Shipping Fees 

Shipping fees are calculated at checkout and are based on: 

Destination 

Parcel weight and dimensions 

Selected courier service 

Complimentary shipping is offered on South African orders exceeding **R1500.**00 

All applicable charges are displayed transparently before payment confirmation. 

6. Tracking 

Upon dispatch, you will receive a tracking number via email. 

This allows you to monitor your shipment directly through the selected courier’s tracking platform. 

Should you not receive tracking details within 1–2 business days of placing your order, our team will assist promptly. 

7. Delivery Conditions 

A signature may be required upon delivery. 

Customers are responsible for ensuring that the delivery address is accurate and that someone is available to receive the parcel during business hours. 

Old School cannot accept responsibility for delays resulting from incorrect or incomplete delivery information. 

8. Delays 

While we maintain rigorous operational standards, delays may occur due to: 

Weather disruptions 

Public holidays 

High seasonal demand 

Courier operational interruptions 

International customs clearance 

Where significant delays arise, we will provide assistance in liaising with the courier. 

9. Risk & Transfer of Responsibility 

Risk in the goods shall pass to the customer upon delivery to the nominated delivery address and acceptance of the parcel by the customer or any person present at the delivery address. 

Upon confirmed delivery by the courier service, responsibility for the goods transfers to the recipient. Old School cannot be held liable for loss, theft, or damage occurring after successful delivery confirmation. 

In accordance with applicable South African consumer protection legislation, risk remains with Old School until the goods have been delivered to the customer. 

10. Damaged or Incomplete Deliveries 

Each order is prepared with care and inspected prior to dispatch. 

If your parcel arrives damaged or incomplete, please notify us within 48 hours of receipt, including your order number and clear photographic evidence. We will investigate and determine the appropriate resolution. 

11. Returned Shipments 

If a shipment is returned to Old School due to incorrect address details, repeated failed delivery attempts, or non-collection, we will contact you to arrange re-dispatch. Additional shipping charges may apply.