Frequently Asked Questions

No. You can check out as a guest by providing your delivery and payment details during checkout. Creating an account allows you to track orders, save delivery details, and view your order history.

Click on the Account icon on the website (top right) and follow the prompts to register using your email address and password or one-time pin. All order related communication will be sent to the email address linked to your account.

Yes. Once your order is placed successfully, you will receive an order confirmation email containing your order number and order summary.

Please check your spam or junk folder. If you still cannot locate the email, contact support@oldschool.co.za.

If your order has not yet been dispatched, we may still be able to update certain details. Please contact support@oldschool.co.za immediately with your order number.

Orders can only be cancelled before they are processed and dispatched. Once an order has been dispatched it cannot be cancelled.

Once your order has been shipped, you will receive an email containing your tracking number (live link to click on) and courier information.

If an item becomes unavailable after an order has been placed, our Support Team will contact you to offer: A refund, an online gift voucher or an alternative product of the same value.

We accept the following payment methods:

• Credit Card
• Debit Cards
• Apple Pay
• Google Pay
• Capitec Pay
• Payflex
• PayJustNow.

Payflex and PayJustNow allow customers to split payments into instalments.

Payments may fail due to insufficient funds, incorrect card details, bank security checks, or payment gateway authorisation issues. Please retry the transaction and make sure not to exit the bank verification stage. Please double check your payment details or try an alternative payment method.

Yes. Enter your discount code during checkout before completing your payment. The discount will be applied to your order total before payment is processed.

Only one discount code can be applied per order unless otherwise stated in the promotion.

Yes. Virtual gift cards are available for purchase on our website. Gift cards can be redeemed online and in-store. You may select if the gift card is for yourself or send it to a recipient on a specific date. We do not offer physical gift cards.

Most local deliveries within South Africa arrive within 2–5 business days after dispatch. International deliveries are between 5-7 business days.

A standard shipping fee of R100 applies to orders valued below R1,500 for local (South Africa) deliveries.

Yes. Free shipping is offered on local orders above R1,500.

If your order has not yet been dispatched, we may be able to update your delivery address. Please contact support@oldschool.co.za immediately.

Yes. International shipping is available to selected countries. You will be quoted a rate by one of our international shipping partners at checkout. Old School is not responsible for additional taxes or duties incurred by international shipments, these are payable by the customer.

No. Courier companies cannot deliver to PO Boxes. A physical street address is required.

No. We currently do not offer store collections. All orders are shipped to the delivery address provided at checkout. In some cases, click and collect options may be available at checkout based on your address provided.

The courier may attempt delivery again or contact you to arrange another delivery time. Most couriers attempt delivery 2–3 times before returning the parcel to our warehouse. If a parcel is returned to our warehouse, Customer Support will contact you to arrange reshipment or a refund.

Please check with neighbours, reception, or building security first. If the parcel cannot be located, contact support@oldschool.co.za.

Customers have 30 days from the date of purchase to request a return, exchange, refund, or voucher. Items must be unused, unwashed, unworn, unaltered, and returned with original tags and packaging. Please make sure to view our full returns & exchanges policy here.

You can log your return or exchange through our Returns Portal which is located under the support tab at the top of this page. Please make sure to have your email address and order number on hand. If you require assistance, please contact support@oldschool.co.za.

Refunds typically take 7–10 business days to reflect depending on your payment provider.

Please log a return through the Returns Portal and include images of the defect and a description of the issue. Our team will be happy to assist with a replacement.

We sincerely apologise if we sent you the wrong item, mistakes do happen! Please log a return through the Returns Portal and include images of the incorrect item received. Our team will correct the order for you as soon as possible.

No. International orders cannot currently be returned to South Africa. Please make sure you check our size guides before placing your order. If an international return is submitted via the returns portal it will be rejected.

To process a gift exchange, we require the original order or purchase number.
If unavailable, our Support Team may be able to locate the order using the purchaser’s name or email address. Kindly reach out to our support team if you are unable to locate the order information.

Yes. Size guides are available on product pages to help you choose the correct fit. You may also make use of our size recommender on the product pages.

Care instructions can be found on the garment label and product page.

Yes. Old School offers clothing suitable for both men and women, and many designs are unisex. Please make sure to check the product information for more details.

Enter your email address in the 'Notify Me' box on the product page. You will receive an email notification once the size becomes available again. This does reserve or guarantee the item for you, it is simply a restock notifications. Sales work on a first come, first serve basis.

Yes. Old School has multiple stores across South Africa. Store locations and trading hours are available on the Store Locator on our website.

We follow strict privacy and data protection policies to ensure customer information is handled securely. You may reach out at any time to request the deletion of your personal records.

You can contact customer support at support@oldschool.co.za.

Career opportunities are listed on our official LinkedIn page. You can also keep an eye on our careers page.