Post Black Friday Delivery - 8-12 days1. Can I change my order?
Once your order has been placed, we are unable to make any changes.
2. Can a store keep a product aside for me if it is sold out online?
We cannot hold products during the Black Friday period (27 Nov – 1 Dec 2025).
3. How long will it take for my order to arrive?
Please allow up to 10 days for dispatch, and 2–5 days for delivery from the day the courier collects.
4. When an item is out of stock, will it be made available again?
Once an item is marked out of stock on the website, there will be no further releases of that item.
5. Can I reserve items in my cart?
No. Adding an item to your cart does not reserve it. Stock is only allocated for 5 minutes.
6. Can I use my gift card during Black Friday?
Yes, you can use your online gift voucher to complete your purchase.
7. What happens when I receive an ‘Out of Stock’ email?
Due to high order volumes and fast-moving stock, discrepancies can occur. If an item is unavailable, our customer service team will process a refund for the out-of-stock item.
8. How long does a refund take to reflect?
Refunds may take 7–10 business days to reflect in your account.
9. Can I cancel my order?
Once your order has been placed, we are unable to cancel the order.
Keep It Dry: Avoid prolonged exposure to moisture. If the ball gets wet, gently wipe it with a soft cloth and let it air dry at room temperature. Do not use heat sources.
Clean Regularly: Use a damp cloth with mild soap to remove dirt and stains. Avoid harsh chemicals that can damage the leather.
Store Properly: Store the ball in a cool, dry place away from direct sunlight. Consider using a protective bag or box to prevent scratches and damage.
Avoid Over-Inflation: Check the recommended pressure and avoid over-inflating the ball, as this can distort its shape and affect performance.
Use Soft Surfaces: When playing, use the ball on grass or other soft surfaces to minimize wear and tear.
Condition the Leather: Occasionally apply a leather conditioner to keep the leather supple and prevent cracking.
Inspect for Damage: Regularly check for signs of wear or damage, and address any issues promptly to extend the ball's lifespan.
By following these care instructions, you can keep your leather rugby ball in top condition for many matches to come!
We offer free shipping on local orders over R1500. For orders below R1500, a shipping fee of R100 applies.
If you need support, please reach out to us. Our customer service team is available Monday to Friday, from 8 AM to 5 PM.
We offer a variety of safe and encrypted payment methods, ensuring that your transactions are always protected.
